NovaCare Expert Support
NovaSignal stands behind our quality by including a complimentary one-year support package with our NovaGuide™ Intelligent Ultrasound and Lucid™ TCD 2.0.
All NovaSignal products and replacement parts are designed and assembled in the U.S.
A rigourous internal quality management system fulfills all FDA, ISO, and MDSAP standards.
All NovaSignal products undergo meticulous quality inspections throughout manufacturing.
In the case that you need support with your device, our certified service and support experts are here to help.
For hands-on support, we will dispatch a trained field service engineer for on-site servicing.
Certified field-service engineers provide 24/7 remote support.
For component repair simply send the part to us and we will provide you with a replacement to use during the repair.
|Service Options||With NovaCare||Without NovaCare|
|Coverage||First Year Included||Billable|
|24/7 Phone Support||Included||Included|
|On-Site Support||Priority Support Included||Billable|
|Loaner Devices||Expedited Shipping Included (Loaners provided at no charge)||Billable|
|Repair and Return||Priority*||Standard|
|Software Upgrades (New Features)||Discounts Available||Billable|
|Probe Coverage||Included||Not Included|
Extend your coverage up to an additional 4 years
One year of coverage is included with purchase of NovaGuide, NovaBot or Lucid TCD 2.0. You can purchase of to 4 years additional coverage with discounts available on multi-year extended service agreements.
To learn more or for pricing information, please contact your NovaSignal representative or contact us: Support@NovaSignal.com (877) 638-7251 ext. 3.
*Repairs are done in priority order, based on when the device is received.