NovaCare Expert Support

NeuraSignal stands behind our quality by including a complimentary one-year support package with the purchase of our platform.

All NeuraSignal products and replacement parts are designed and assembled in the U.S.

A rigorous internal quality management system fulfills all FDA, ISO, and MDSAP regulations and standards.

All NeuraSignal products undergo meticulous quality inspections throughout manufacturing.

In the case that you need support with your device, our certified service and support experts are here to help.

For hands-on support, we will dispatch a trained field service engineer for on-site servicing.

Certified field-service engineers provide 24/7 remote support.

For component repair simply send the part to us and we will provide you with a replacement to use during the repair.

Service Options

With NovaCare

Without NovaCare

Coverage

First year included
Billable

24/7 Phone Support

Included
Included

On-Site Support

Priority support included
Billable

Loaner Devices

Expedited shipping included (loaners provided at no charge)
Billable

Repair and Return

Priority
Standard

Probe Coverage

Included
Not available

Software Updates

Included
Included

Software Upgrades (New Features)

Included
Billable

Extend your coverage up to an additional 4 years

One year of coverage is included with the purchase of a NeuraSignal system. You can purchase up to 4 years of additional coverage with discounts available on multi-year extended service agreements.

Want to learn more? Get in touch.

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